Fire in El Mattoral, destroys Fuerte Trade Kitchens warehouse.
a message from Paul Palmer to customers.

First of all we would like to apologise for not providing more frequent updates, as you know this is not normally our style! However, even as I type now there is still little more to say, other than to update you as follows.

All existing contracts are being honoured* (The one exception here is to clients, who ordered Auberge, or Versailles Solid Oak Doors. As we bought the last production range of these doors from England, and all stock was lost in the fire, we can no longer offer either of these. We believe only 1 client is effected, and they have been contacted to organise an alternative Door Style, or a full refund.)

We are currently taking orders again for all Kitchens and none Kitchen works, that can be completed this side of Christmas. We are not thinking beyond Christmas at this time, as until we have more idea what we will receive from our Insurer’s, we do not know where we will be operating from, and may have to consider operating very differently from before.

2 full months after the fire, and the Fire Brigade and Policia National have STILL not carried out there forensic investigation. Only in Fuerteventura I hear!! The reason for this is that the Landlord of the Warehouse we operated from was not insured. (He initially tried to put that responsibility on FTK, however we had a copy of the Warehouse Contract at our Lawyer’s, and it has now been confirmed that the Insurance of the Building was not our responsibility) Coming back to the reason for the delayed investigation... The Landlord cannot afford to have the Warehouse cleared, to allow the investigation. (In the UK, this warehouse clearance would be paid for by the Government, and subsequently billed to the Landlord) Without the investigation the cause cannot be ascertained, and on that basis, our own contents insurers may withhold any payment to FTK. To date we have had no contribution from our insurers, and the business once again, is being supported by the partners.

We are also working with reduced staff on the Kitchen side of the business, as we simply do not have the vehicles or space to accommodate our original numbers. However as we did not take any Kitchen orders during August or September, we are now in a much better position to complete the available outstanding orders, and are now also installing new Kitchens on orders taken this month. (October)

The old Land Line Numbers still belong to FTK, but as the warehouse was in El Matorral, and we are operating from my Villa on the New Golf Course in Caleta, with no phone line availability yet, we cannot even divert these lines, so they will still both sound permanently engaged until we have a new location.

I am still always available on the original FTK mobile number +34 646 564 251. all previous email addresses are now back up and running and the best one for contact is still enquiry@fuertekitchens.com

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